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ipnordic Communicator integrates with Hubhus to enable automatic lead lookup when customers call and direct calling from Hubhus to your phone system. This makes every customer call more efficient by providing instant access to lead information.

What is ipnordic integration

The ipnordic integration provides two-way communication between Hubhus and ipnordic Communicator:

Lead lookup (ipnordic → Hubhus): When a customer calls, ipnordic Communicator automatically looks up the phone number in Hubhus and displays lead information to your team.

Call control (Hubhus → ipnordic): Trigger phone actions directly from Hubhus including making calls, answering, hanging up, managing queues, and transferring calls.

How it works

ipnordic Communicator integration:

• Runs on your computer alongside ipnordic Communicator
• Communicates with Hubhus via API
• Listens for commands from Hubhus on localhost (port 8733)
• Works only for the company selected in Communicator

Hubhus integration:

• Uses action buttons to trigger phone system commands
• Sends lead data to ipnordic via API
• Uses standard Hubhus placeholders for phone numbers and data

For general integration information, see Hubhus integrations overview

Lead lookup (ipnordic to Hubhus)

When a customer calls your phone number, ipnordic Communicator can automatically look up the caller's phone number in Hubhus and fetch lead information.

How it works:

1. Customer calls your business
2. ipnordic Communicator receives the incoming call
3. Communicator queries Hubhus API with the phone number
4. Hubhus returns matching lead information
5. Your team sees the full lead details when the phone rings

Setup: Configuration is done entirely in ipnordic Communicator. You can choose:

• Automatic lookup: Lookup happens automatically for every incoming call
• Manual lookup: Trigger lookup with a single click when needed

API endpoint: ipnordic uses the Hubhus lead lookup API endpoint.

To view API documentation: Go to: Campaign settings → API documentation → Lookup leads (GET)

This provides the API endpoint and parameters that ipnordic Communicator uses to query Hubhus for lead information.

Benefits:

• Instant access to customer history
• Know who's calling before answering
• Personalized customer service
• Faster issue resolution

Calling from Hubhus to ipnordic

You can trigger phone system actions directly from Hubhus using action buttons that send commands to ipnordic Communicator.

For action button setup, see How do I use action buttons?

Making calls

Function: Initiate an outbound call from Hubhus.

URL command:

http://localhost:8733/CallNumber?Number=%lead_phone%

Setup:

1. Go to Campaign settings → Action buttons
2. Create new action button (e.g., "Call customer")
3. Add action: "Go to URL or page"
4. Enter URL: http://localhost:8733/CallNumber?Number=%lead_phone%
5. Set appearances: Profile page, Summary card
6. Set requirement: Phone field must be filled

How it works: When you click the button, Hubhus sends the command to ipnordic Communicator with the lead's phone number, and Communicator initiates the call through your phone system.

Answering calls

Function: Answer an incoming call.

URL command:

http://localhost:8733/AnswerCall

Setup: Create action button with "Go to URL or page" action using the URL above.

Hanging up

Function: End the current active call.

URL command:

http://localhost:8733/HangupCall

Setup: Create action button with "Go to URL or page" action using the URL above.

Do not disturb

Function: Enable or disable "Do Not Disturb" mode on your phone.

Turn DND on:

http://localhost:8733/DNDOn

Turn DND off:

http://localhost:8733/DNDOff

Setup: Create two action buttons - one for enabling DND and one for disabling it.

Queue management

Function: Add or remove phone numbers from call queues.

Add number to queue:

http://localhost:8733/QueueIn?Queue=QUEUE_NUMBER&Extension=EXTENSION

Add number to queue with priority:

http://localhost:8733/QueueIn?Queue=QUEUE_NUMBER&Extension=EXTENSION&Priority=PRIORITY_NUMBER

Remove number from queue:

http://localhost:8733/QueueOut?Queue=QUEUE_NUMBER&Extension=EXTENSION

Variables:

• Queue: Which queue to add/remove number from
• Extension: Which number to add/remove (local extension or 8-digit number)
• Priority: Queue priority level for the number

Example:

http://localhost:8733/QueueIn?Queue=1540&Extension=241
http://localhost:8733/QueueOut?Queue=1540&Extension=241

Call transfer

Function: Transfer the current call to another number (blind transfer).

URL command:

http://localhost:8733/Transfer?Number=EXTENSION

Example:

http://localhost:8733/Transfer?Number=262

Setup: Create action button that transfers calls to specific extensions or departments.

Requirements

To use ipnordic integration:

ipnordic Communicator must be running: All functions only work when ipnordic Communicator is active on your computer.

Correct company selected: If you have access to multiple companies in Communicator, ensure the correct company is selected before triggering commands.

Network access: Hubhus must be able to send commands to localhost:8733 (your computer running Communicator).

Hubhus API access: For lead lookup, ipnordic needs access to your Hubhus API endpoint.

Contact ipnordic

Want to connect your existing phone system with Hubhus?

Contact ipnordic for setup assistance and more information:

Jesper Wollenberg

• Email: jesper.wollenberg@ipnordic.dk
• Mobile: +45 30 80 76 36

Summary

ipnordic Communicator integrates with Hubhus providing two-way phone system integration with automatic lead lookup when customers call and direct call control from Hubhus. Lead lookup is configured in ipnordic Communicator using the Hubhus API endpoint found in Campaign settings → API documentation → Lookup leads (GET), and can be set to automatic or manual trigger. Call control from Hubhus uses action buttons with URL commands sent to localhost:8733 including CallNumber for outbound calls using %lead_phone% placeholder, AnswerCall for incoming calls, HangupCall to end calls, DNDOn and DNDOff for do not disturb mode, QueueIn and QueueOut for call queue management with queue number and extension parameters, and Transfer for blind call transfers. All functions require ipnordic Communicator to be running with the correct company selected and work only for the active Communicator session. Contact Jesper Wollenberg at ipnordic (jesper.wollenberg@ipnordic.dk, +45 30 80 76 36) for setup assistance and connecting your phone system with Hubhus.

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