Why am I being booked outside my working hours?

Modified on Fri, 8 May at 1:36 PM

Why am I being booked outside my working hours?

Receiving bookings outside your configured working hours is almost always caused by a mismatch between resource hours, booking form restrictions, special dates, or event duration. Work through the checklist below to find and fix the issue.

TL;DR

Check in order: (1) Resource available hours (Calendar → Settings → Resources). (2) Booking form "On days" hours (Campaign settings → Booking forms → When) — form hours must not extend past resource hours. (3) Special dates with extended hours (Calendar → Settings → Special dates). (4) Event duration — a 3 h event starting at 16:00 ends at 19:00 even if resource ends at 17:00. (5) Multiple resources — the form shows any slot where at least one resource is free.

6 things to check

1

Resource available hours

Go to Calendar → Settings → Resources, find your name, and review the "Available hours" column. Verify end times match when you want your last booking. Use the pencil icon to edit a block, × to remove it, and + to add a new one.

2

Booking form "On days" hours

Go to Campaign settings → Booking forms, check the "When → On days" column. The booking form shows a slot if any resource is free — even if that resource isn't you. If the form allows 09:00–19:00 but you only work until 17:00, slots at 18:00 will still appear for colleagues. Tighten the form's end times to match the most restrictive resource, or create separate forms per schedule.

3

Special dates with extended hours

Go to Calendar → Settings → Special dates. Look for any active special date on your resource with "Is closed: No" and custom open hours that are wider than your regular schedule. Delete the special date or correct the hours.

4

Event duration

Go to Calendar → Settings → Event types. If the duration is e.g. 3 hours and your hours end at 17:00, the last allowed start slot is 14:00 — but a 16:00 start would push the end to 19:00. Fix: reduce duration, extend working hours, or set the booking form's end time to end_of_work minus duration.

5

Multiple resources in the same form

If your booking form includes resources with different schedules, availability from all of them is combined. Option A: Only include resources with identical hours. Option B: Create separate forms per schedule. Option C: Let customers choose a resource first, then show only that resource's availability.

6

Manual bookings or API imports

Bookings created manually or via API bypass availability checks. Open the booking's detail view and scroll to the bottom — the creation line (e.g. "Booked Fri, Nov 21, 2025 09:30 using online booking") tells you how it was created. Click it for more details. If manual bookings are the cause, review calendar permissions and train staff.

Read more

Quick checklist

Work through these systematically before contacting support:

Area What to verify
Resource hours End times match when you want your last booking. No unwanted extra time blocks.
Booking form "On days" end times align with resource working hours. Event duration is accounted for.
Special dates No active special dates with extended hours for your resource.
Resources in form Only resources with matching schedules are included, or separate forms exist per schedule.
Manual/API Confirmed from booking detail line that the booking came from the online form, not manual entry.

Still receiving incorrect bookings after checking all 6?

If none of the above explains it, document the issue (screenshot + exact time + creation source) and check:

  • Calendar integrations (Outlook/Google/CalDAV sync) — verify syncing is working correctly
  • Who has permission to create manual bookings
  • Whether an API integration is creating events

When contacting support, include: screenshot of resource hours, booking form "On days" settings, and a specific example of an incorrect booking.

Prevention tips

  • Always configure resource working hours before enabling booking forms
  • Test with a trial booking after any changes
  • Review working hours and special dates periodically
  • Update booking form hours whenever resource schedules change

Common searches

booked outside hours • wrong booking time • availability mismatch • working hours • booking form hours • special dates

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