Event types and availability

Modified on Tue, 5 May at 7:08 PM

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Event types and availability

Event types define what services can be booked (duration, resources, custom fields). Availability settings control when those services are bookable — through default hours, public holidays, locations, and special dates.

TL;DR

Event types: Calendar → Settings → Event types — name, duration, color, resources, custom fields. Availability hierarchy (highest to lowest): Special dates → Resource hours → Default hours — public holidays block all. Special dates: exceptions with adjusted hours, alternative base address, or closure. Holidays: import annually from Calendar → Settings → Available hours.

3 things to configure

Event types

Go to Calendar → Settings → Event types → New type. Set name (e.g. "Telephone consultation"), default duration (e.g. 30 min), color, and default title/location/description. Use Use defaults proactively: Yes to auto-populate these in booking forms. Assign resources (which users/teams can perform this event type) and add custom fields (text, select, checkbox) for service-specific information. Link to campaigns to control which campaigns can book this type.

Default hours and public holidays

Go to Calendar → Settings → Available hours. Default hours are the system-wide fallback (e.g. Mon–Thu 09:00–17:00, Fri 09:00–16:00). Add blocks with the + button. Under Public holidays and closure dates, click Add public holidays to import standard holidays for your country (do this each year). Add custom company closure dates with Add closure date. Public holidays override all other availability — no bookings are possible on those days.

Special dates and locations

Special dates (Calendar → Settings → Special dates) override regular hours for specific periods — e.g. adjusted hours, different base address, or closure for a specific resource. Create one per exception, set the date range, select affected resources, and configure the changed settings (Is closed, custom hours, alternative address).
Locations (Calendar → Settings → Locations) configure service areas per resource: base address (start/end of day) and operable postal codes. An interactive map shows coverage visually.