How to submit a support request
Submit a support ticket through the Help Center so the right person gets your request — with all the context needed to resolve it quickly.
TL;DR
Go to support.hubhus.com → Submit a request. Fill in: subject, description, campaign name (if relevant), screenshots if possible. Do not send support requests via phone, text, or personal email — tickets ensure proper tracking and handoff. Urgent/business-critical issues: mark explicitly in the subject or description. Business hours: Mon–Fri 9–16 CET.
Get started in 3 steps
Open the Help Center
Go to support.hubhus.com and click Submit a request in the top menu. Log in with your Hubhus account if prompted.
Fill in the request form
Write a clear subject (e.g. "Booking form not saving date"). In the description: describe the problem, steps to reproduce, campaign/page name, and expected vs. actual behaviour. Attach a screenshot if possible — this shortens response time significantly.
Submit and wait for a confirmation email
You will receive an email confirmation with your ticket number. Replies come via email — you can also reply by email. If the issue is business-critical (live system down, leads not being received), write "URGENT" in the subject line. Business hours: Mon–Fri 9–16 CET.
Common searches
submit support request • help ticket • contact support • report a bug • support form • how to get help
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