No guarantee of compatibility or maintainability

Hubhus does not guarantee:

• That customer-specific code will continue to work unchanged after platform updates
• Compatibility with third-party scripts, integrations, or browser extensions
• That existing custom logic can always be debugged or corrected efficiently
• That a specific custom implementation can be preserved in its current form

In some cases, the most appropriate solution is to replace, simplify, or rebuild an implementation rather than continue troubleshooting unstable or non-maintainable code.

Testing and validation — always your responsibility

Customer-specific code — including AI-assisted or "vibe coded" solutions — must be tested and validated by you before you rely on it in production. It is always the customer's responsibility to verify that changes behave as intended in your campaigns, forms, and pages, and that they meet your legal, commercial, and operational requirements. Hubhus may assess, change, or rebuild implementations as paid work when agreed, but that does not replace your own testing and sign-off before publishing or updating custom logic.

How to get help with custom code

Submit via the support portal. Include: a clear description of what the code should do, what is currently happening, and steps to reproduce. The more specific the reproduction details, the faster the assessment.

Hubhus will assess the scope and handle the work as paid technical work. If developer involvement is required, a higher rate may apply.

If the expected scope exceeds 1 hour, this is communicated in advance. Work below 1 hour may be carried out and registered without prior approval — this also applies when you have asked Hubhus to simply resolve the issue without specifying a timeframe.