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Sometimes a booking appears in your calendar that seems like it shouldn't have been possible—maybe you expected the time to be blocked, or another booking to prevent it. Here’s how to investigate and understand why the booking was accepted.

When to use this

• You see a booking at a time that seems unavailable

• You expected another event to prevent the slot

• You're reviewing booking behavior for quality assurance or conflict checking

Key things to check

1. Was the time actually blocked?

   • Open the calendar and check for nearby events

   • Look closely at the event type: is it set to Busy or Free?

     • Only Busy events block availability

     • Free events (like placeholders or reminders) do not prevent bookings

2. Check timing around the booking

   • Look at the order of events before and after the booking

   • Travel buffers and minimum gaps may still allow tight placements if settings are lenient

3. Was the booking made via a form or manually?

   • Click into the event

   • Scroll to the light gray footer text at the bottom (e.g.):

     Booked Fri, Nov 21, 2025 14:02 using online booking

   • Click this to see full booking details, including form name and timestamp

4. Check which booking form was used

   • Different forms can have different rules (travel time, duration, address logic)

   • You can see the form name in the event details after clicking the gray footer link

5. Check for manual changes or edits

   • If an event was moved or edited manually after booking, it might explain the overlap

   • Open the lead history to see if the event has been changed

   • Edits to time, duration, or address can make a booking look unexpected in retrospect

Best practices

• Always use Busy for calendar events that must block booking availability

• Align settings across your booking forms to avoid gaps in protection

• Use lead history and event footers to trace all changes transparently

• If needed, temporarily disable a booking form while reviewing setup

Need help reading the event metadata?
Here's an example of the gray footer text to look for: Booked Fri, Nov 21, 2025 14:02 using online booking

Click it to view full source and logic behind the booking.

? Common searches

booking setup • calendar setup • appointment scheduling • booking configuration

? Also known as

appointment • scheduling • reservation • calendar event

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