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If your booking form is showing no available time slots—or fewer than expected—it’s usually due to strict configuration rules, driving time constraints, or calendar availability issues. This article walks you through the most common causes and how to fix them.

When to use this

• Customers report they can’t book times through the public form

• Your calendar looks free, but booking slots aren’t appearing

• You’ve recently updated business hours, resources, or driving logic

Quick diagnostic checklist
Go through these items in order:

 Are business hours set correctly in the booking form settings?

 Are resources available and not fully booked?

 Are driving time rules too strict?

 Is the customer's address too far away?

 Are time slots rounded or buffered too tightly?

 Are holidays or exceptions blocking the calendar?

 Is calendar sync creating unseen conflicts (e.g. Outlook or Google)?

 Is the requested time too long to fit in remaining gaps (e.g. 2 hours)?

 Is the booking too close to another event (triggering travel time rules)?

 Have you tested it yourself with a real address and time?

Driving time rules – most common issue

The driving time settings define how much buffer is required before/after business hours and between events. If these are too strict, the system may not find any suitable time slots.

Example:

Business hours: 8:00–16:00  
Min driving time before start: 60 min  
Min driving time after end: 45 min  
Max driving time between events: 30 min  

If the customer lives 40 minutes away, no times will be shown—because the system can’t fit the booking inside the travel limits.

How to fix it

1. Open your booking form settings

2. Go to the Driving Rules section

3. Try more lenient values:

   • Set minimum driving time before hours to 30 minutes

   • Set after business hours to 15 minutes

   • Increase max driving time between events to 45 minutes

4. Save changes and test the form again with a realistic address

Best practices

• Start with loose driving rules to ensure availability, then tighten gradually

• Always test with a full address to simulate realistic results

• Avoid long buffer times unless absolutely required

• Consider allowing bookings that start just before end of business hours if feasible

Still not working?

Try booking manually inside the calendar to see if the slot is allowed. If not, the issue is likely availability or location-based filtering, not the form itself.

? Common searches

booking setup • calendar setup • appointment scheduling • booking configuration

? Also known as

appointment • scheduling • reservation • calendar event

Related articles

Why a booking or event was created even though you didn’t expect it
Why am I being booked outside my working hours?
How to add a button that pre-fills a meeting location in the booking form
Randomizing Resource Weights in Booking Forms
Working with Data Fields in bookingforms (Advanced JSON Storage)