Managing trusted IP addresses
Trusted IP addresses allow you to restrict access to your Hubhus account so that users can only log in from specific IP addresses or networks — adding an extra layer of security for sensitive accounts.
TL;DR
Go to Account → Users → Trusted IP addresses. Add each IP address or CIDR range (e.g. 192.168.1.0/24) with an optional label. Users trying to log in from non-whitelisted IPs are blocked — even with valid credentials. Combine with 2FA for maximum security.
3 things to know
Where to find and add IPs
Go to Account → Users → Trusted IP addresses tab. Click Add IP address and enter the IP address or CIDR range (e.g. 10.0.0.0/8) along with an optional label identifying the location (e.g. "Office Copenhagen"). Once saved, only users connecting from that address can log in.
How IP restrictions affect users
When restrictions are active, users on non-whitelisted IPs receive an access denied message at login — regardless of their password. Make sure all office, VPN, and remote IPs are added before enabling. Home internet connections typically use dynamic IPs; use VPN for remote workers needing consistent access.
Managing and maintaining the whitelist
Review the list regularly — remove outdated entries, add new office locations or VPN ranges as your organization changes. Use the delete icon next to any entry to remove it. Be careful: removing an IP that active users rely on will lock them out immediately. Combine with two-factor authentication (2FA) for maximum protection.
Common searches
trusted IP • whitelist • IP restriction • login blocked • access denied • IP address login
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